Terms & Conditions
Privacy Statement

PDQ PRIVACY STATEMENT

PDQ Estates Ltd (PDQ) is committed to respecting and protecting the privacy of anyone using our site and the confidentiality of any information that you provide us with. The purpose of this statement is to set out how we use any personal information that we may obtain from you.

We are registered under the Data Protection Act and comply with the Act in all our dealings with your personal data.

Use and collection of personal information

In general you can visit our website without telling us who you are and without revealing any information about yourself. If, however, you use our site you will need to register and you will be asked to provide certain information such as your contact details. We will store this data and hold it on computer or otherwise.

We may use information that you provide:

  • To register you with our website and to administer it.
  • For assessment and analysis, e.g. marketing, customer and product analysis, to enable us to review, develop and improve our services.
  • To provide free quotations for conveyancing and other such services from approved third parties.
  • When you make an offer or book a property valuation, EPC or similar surveyor reports and, other such services we believe may be of interest and assistance to you including mortgage or financial advice from a whole of market Independent Financial Advisor (IFA),

If you do not want us to use data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data or, do not use this website.

We may disclose your personal information to third parties:

• In the event we sell or buy any business or assets, in which case we might disclose your personal data to the prospective buyer or seller. • If we are under a legal duty to disclose or share your personal data in order to comply with or meet any legal obligation.

Cookies

We collect information directly from you in a number of ways. One way is through our use of ‘cookies’. Most websites use cookies in order to make them work, or to work more efficiently, as well as to provide information to the owners of the website. They help us to understand how our customers and potential customers use our website so we can develop and improve the design, layout, content and function of the site. Cookies are small text files that are placed on your computer’s hard drive by websites that you visit. They save and retrieve pieces of information about your visit to the website – for example, how you entered the site, how you navigated through the site and what information and documentation was of interest to you. This means that when you go back to a website, it can give you tailored options based on the information it has stored about you on your last visit.

Some of our cookies are used to simply collect information about how visitors use our website and these types of cookies collect the information in an anonymous form.

Where there is a login process relating to buying products or services from us we also use cookies to store personal registration information so that you do not have to provide it to us again on subsequent visits.

The rules about cookies on websites have recently changed. If you are uncomfortable with the use of cookies, you can disable cookies on your computer by changing the settings in the preferences or options menu in your browser. You can set your browser to reject or block cookies or to tell you when a website tries to put a cookie on your computer. You can also delete any cookies that are already stored on your computer’s hard drive. However, please be aware that if you do delete and block all cookies from our website, parts of the site will not then work. This is because some of the cookies we use are essential for parts of our website to operate. Likewise, you may not be able to use some products and services on other websites without cookies.

To find out more about cookies, including seeing what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

If you do not wish to accept cookies from our website, please leave this site immediately and then delete and block all cookies from this site. Alternatively, you may opt out of receiving information from us by e-mail, telephone, fax or post. Our phone number is 01326 561561, or you can e-mail us on sales@pdq-property.co.uk.

Security

We endeavour to take all reasonable steps to protect your personal information. However, we cannot guarantee the security of any data that you disclose online and we will not be responsible for any breach of security.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will aim to inform you before collecting your data if we intend to use your data for such purposes or we intend to disclose your information to any third party for such purpose. You can exercise your right to prevent this happening by checking certain boxes on the forms we use to collect your data.

General

  

You have the right to see personal data (as defined under the Data Protection Act) that we keep about you upon receipt of a written request and payment of a fee of £10. Any request should be sent to: Mr C Wood – PDQ - 14 Coinagehall Street, Helston. TR13 8EB

Updated May 2018 

How your data will be used?

As an estate agency business, PDQ Estates Ltd may need to keep and process information about you for normal operating purposes. We’ll keep and use it to enable us to run the business and manage our relationship with you effectively, lawfully and appropriately. This applies when you register with us. This includes using information to enable us to comply with the terms and conditions, to comply with legal requirements, to pursue the legitimate interests of PDQ Estates Ltd and protect our legal position in the event of legal proceedings. If you do not provide this data, we may not be able, in some circumstances, to comply with our obligations and we’ll tell you about the implications of that decision.

As a business we may sometimes need to process your data to pursue our legitimate business interests. For example, to prevent fraud, for administrative purposes or to report potential crimes. The nature of our legitimate interests are to provide you with information about, and access to, property information; to provide you with news about property related matters as well as other relevant news about events, policy campaigning and webinars that you may find interesting. Please be assured that we will never process your data where these interests are overridden by your own interests.

The sort of information (data) we hold includes your name, address, telephone numbers,  email address, property requirements including budget etc. the name of your business (if applicable). We also maintain records of when you contact us, and this could be by either storing emails or recording calls in our call recording software.

Where we’re processing data based on your consent, you have the right to withdraw that consent at any time.

We’ll only ever disclose information about you to third parties if we’re legally obliged to do so, or where we need to comply with our contractual duties to you. For example in relation to references, property chain checking etc

If, in the future, we intend to process your personal data for a purpose other than that which it was collected for, we’ll provide you with information about that. 

Your Rights

Under the General Data Protection Regulation (GDPR) and The Data Protection Act 2018 (DPA) you have a number of rights with regard to your personal data:

You have the right to request from us access to and rectification or erasure of your personal data, the right to restrict processing, object to processing as well as in certain circumstances the right to data portability. 

If you have provided consent for the processing of your data you have the right (in certain circumstances) to withdraw that consent at any time which will not affect the lawfulness of the processing before your consent was withdrawn. You have the right to lodge a complaint to the Information Commissioners’ Office if you believe that we have not complied with the requirements of the GDPR or DPA 18 with regard to your personal data. 

Identity and contact details of controller and data compliance advisor

PDQ Estates Ltd is the controller of data for the purposes of the DPA 18 and GDPR.

If you have any concerns as to how your data is processed you can contact our Data Controller at chris.wood@pdq-property.co.uk or you can write to us at: 14 Coinageall St. Helston TR13 8EB